book, 85 pages, 8.5" x 11" (saddle-stitched), 1995
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As health care organizations pursue strategies to cut costs, caregivers, consumers, and policy makers are concerned that the quality of care may be compromised. Cost and Quality Matters focuses on the internal strategies that hospitals and HMOs are using (total quality management/continuous quality improvement, work restructuring, compensation, and employee participation) to assure quality care.
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